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Autor:  Dale-CR
E-mail:  dale_thomas2004@yahoo.com.br
Data:  13/ABR/2010 11:39 AM
Assunto:  atendimento / attendance / support
 
Mensagem:  1) André, attendance in English is like assistiencia in Portuguese. 
There are ten students in attendance.  (Ten students came to class, are coming to class, etc.)  False cognate!

Atendimento in Portuguese is like service in English.
Gostei da comida, mas o atendimento era terrivel.  I liked the food but the service was awful.
Nao posso atender o senhor neste momento.  I cannot serve (wait on, help) the gentleman/you at this moment.

 

2) Um cliente liga para um loja e abre um chamado para pedir suporte ao produto que acabou de comprar. O chamado do cliente está atualmente no status “Aguardando Atendimento”, pois nenhum operador iniciou o suporte para este cliente.


How about "Awaiting service"?

 

3) Tenho traduzido este “status” como “Waiting for support”, mas teríamos algum outro termo mais adequado? Talvez mais completo seria “Waiting for attendat support”...


How about "Awaiting customer support"

It may sound to you as if the customer were the one giving the support, but the expression is commonly used to mean "support given to the customer by an employee

of a vendor".  I am using vendor in the sense that the company has sold the product or is selling its technical advice and knowledge, ability to make repairs, etc.

 

4) Attendance poderia ser usado???

No, not unless you are talking about the presence of the customer in a class, conference, etc.  And you are not.




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Índice de mensagens


 English Made in Brazil -- English, Portuguese, & contrastive linguistics
atendimento / attendance / support  –  André_rs  13/ABR/2010, 10:31 AM
 atendimento / attendance / support  –  Dale-CR  13/ABR/2010, 11:39 AM
atendimento / attendance / support  –  Tiago T.  13/ABR/2010, 11:58 PM
atendimento / attendance / support  –  Dale-CR  14/ABR/2010, 1:29 AM
atendimento / attendance / support  –  André_rs  14/ABR/2010, 9:12 AM
atendimento / attendance / support  –  Dale-CR  14/ABR/2010, 11:53 AM

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