LINGUISTICS & CULTURE
|Data:||02/ABR/2008 1:24 AM|
|Assunto:||Defesa do consumidor|
As I understand Procon, it has power.
The Better Business Bureau (BBB) relies less on power and more on peer pressure. Companies join it voluntarily. If you have a problem with a member, you contact the BBB and file a complaint. The BBB contacts the firm, and usually things are settled quickly. My impression is that companies are more concerned with their reputation among fellow BBB members than they are about their public reputation.
To cite an example, years ago I paid for a year subscription to a newspaper that was to be delivered to my home. I didn't get the newspaper. I contacted the newspaper. Lots of promises were made but not kept. I even sent a certified letter to the publisher. Nothing. I contacted the BBB and I filed a complaint. Within a week or two the money was returned to me. The newspaper didn't pay attention to me, but it did pay attention to the BBB.
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